Refund policy

 

Returns & Exchanges

Because each piece from Night Owl’s Workshop is handmade to order, I am unable to accept general returns.

However, I want you to truly love what you receive. If there is an issue with your order, please reach out within 5 days of delivery so I can work together to make it right.

Exchanges

Exchanges may be available for unworn, unwashed items in the original condition. Customers are responsible for return shipping costs unless the item arrived damaged or there was an error with the order.

Please contact me before sending anything back so I can provide exchange instructions.

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong item, please email me within 5 days of delivery with a photo of the issue, and I will happily resolve it.

Custom & Personalized Items

Custom pieces, personalized items, and made-to-order garments cannot be returned or exchanged unless they arrive damaged or there is a mistake with the order.

If you have any questions before placing an order, I am always happy to help. Just send a message!